Refund and Cancellation Policy

Scope and rights preserved

This policy applies to paid IceBreakerz game unlocks and All Access subscriptions. It is part of the Terms of Use. Nothing in it excludes a right or remedy that applicable consumer law does not allow us or the relevant app store to exclude.

IceBreakerz also offers a voluntary 14-calendar-day request window. This promise supplements rather than replaces remedies for defective, unavailable, duplicated, unauthorised, misleading, or incorrectly supplied purchases.

Where refunds and cancellations are handled

New purchases are offered only through the Apple App Store or Google Play. The store is the billing and refund channel and applies its payment terms and decision process. Submit store refund requests through the store that charged you; IceBreakerz will provide reasonable support and transaction evidence.

Cancelling a subscription stops a future renewal but does not itself refund an existing charge. Unless the store grants a refund or applicable law requires a different result, access continues until the end of the paid period.

Deleting an IceBreakerz account does not cancel Apple or Google billing. Cancel the store subscription first and submit any refund request before deletion.

Individual game unlocks

A request made within 14 calendar days is normally approved for the full unlock price when no completed paid round has been recorded. If the unlock was used, the request receives human review.

Where immediate digital-content supply is requested, checkout may ask for express consent and acknowledgement that a statutory withdrawal right can be lost once supply begins. This does not remove the voluntary policy or rights concerning defects, failed delivery, duplicate or unauthorised charges, or misleading descriptions.

Access remains available while a request is pending. It may be removed when the store or IceBreakerz begins paying an approved refund and restored if payout permanently fails.

All Access subscriptions and trials

Cancel before a disclosed trial conversion to prevent the first charge. Initial and renewal charges may be requested for refund within 14 calendar days of the charge.

An unused subscription charge is normally supported for a full refund. If service began immediately and benefits were used, a lawful proportionate charge may apply for service already supplied. Defects, failed access, disputed usage, missing renewal disclosures, and statutory claims receive human review.

A store refund can end paid access immediately or on the date selected by the store. Cancellation without refund normally leaves access available until the current paid or trial period ends.

Other eligible problems and exclusions

Requests outside the voluntary window remain reviewable for duplicate or unauthorised payments, failed delivery, faulty or materially unavailable service, content not as described, billing errors, or any longer mandatory remedy.

Free games, promotional access, trials with no charge, and rewarded-ad access have no purchase price to refund. A separate paid transaction on the same account remains independently reviewable.

Repeated buy-use-refund-rebuy behaviour, false claims, manipulated receipts, or chargeback abuse may be investigated and may lead to suspension, but anti-abuse controls will not remove mandatory rights.

How to request, review, and appeal

Use Apple Report a Problem or Google Play purchase support for the transaction. You may also contact support@icebreakerzgames.com for help locating the purchase, understanding access effects, or providing evidence to the store.

We may request only information reasonably needed to identify the purchase, prevent fraud, or assess a statutory issue. Automated eligibility signals may identify apparently unused purchases, but disputed or adverse decisions can be escalated for human review.

IceBreakerz aims to acknowledge a complete support request within five business days and complete any IceBreakerz human review within ten business days. Apple, Google, banks, complex fraud checks, statutory investigations, or missing information can take longer; any shorter mandatory period applies.

Approved amounts return through the original store payment method unless the store or applicable law permits another method. The store controls final payout timing. IceBreakerz charges no fee for requesting support or review.

A chargeback or store reversal can suspend the corresponding entitlement while ownership is investigated. It does not remove a mandatory consumer remedy. If a chargeback is rejected or repaid, verified access can be restored; deliberate chargeback abuse may restrict future purchases or the account after review.

South Africa addendum

The voluntary 14-day policy is intended to be at least as favourable as the ordinary IceBreakerz cooling-off offer. Any ECT Act or Consumer Protection Act right that applies remains available, including applicable refund timing and service-quality remedies.