Help and answers
Get everyone into the game.
The essentials for creating a room, joining friends, choosing a game, and keeping purchases with your account.
See how rooms workHow does a room work?
One person hosts and shares the four-character room code. Everyone else opens IceBreakerz, chooses Join room, and enters the code on their own phone.
Does everyone need an account?
No. The host can create an account to keep purchases and progression, while invited players can join the room as guests.
Can we play with one person?
The game library always opens for the host. Games that support one player remain available, while games that need a larger group show their minimum player count.
Why can’t I see a game or purchase?
Check that you are signed in with the account that made the purchase, then restore purchases in the mobile app. Store products and payments can also vary by country and device.
Where do purchases happen?
Purchases are made only in the official Android or iPhone app through Google Play or the App Store. The website does not take card payments.
Can we play without alcohol?
Yes. Party games never require alcohol, and drinking games can use water, soft drinks, points, dares, or any other group-approved alternative.
What should I do if the room stops updating?
Check your connection, keep the room code, and reopen the room. If it still does not update, the host can return to the room menu and start a fresh lobby.
How do I report a problem or request a refund?
Contact support@icebreakerzgames.com. Refunds for mobile purchases are handled with the relevant store and remain subject to your legal rights and our Refund and Cancellation Policy.
Still stuck?
Tell us what happened.
Include the game name and what you were trying to do. Never send a password or purchase token.